Support Consultant (i.e. Workplace Coach)

Large corporate client  is now ready to appoint a large national delivery and workplace support team to support the implementation of a large scale system change. The purpose of this position is to provide effective on road/floor support that enhance the successes of the national sales, production and care teams.  The major focus is on the effective end user support for various job roles within the organisation, assisting with end user training when required.

The role is responsible for:

• Participating in the Train the Trainer program
• Providing on floor support to Production, Care, and Finance teams
• Providing on road and on floor support to Sales Teams
• Managing Stakeholders to determine support needs
• Scheduling of Support Instances with teams
• Reporting of outcomes to Support Team Lead
• Providing regular feedback to Support Team Lead
• Facilitating Post Go Live Webex sessions and supplementary learning team briefings
• Participating in daily conference calls
• Feeding back all skill gaps information to Stakeholders and Support team lead Daily reporting on support outcomes

Experience Expected:

• Experience in various operational and project environments including system implementations
• Minimum 12 months experience in coaching and/or providing On-floor support to end users
• Experience in coaching and/or providing On-floor support related to Enterprise Systems e.g. Siebel etc
• Certificate 4 in Workplace Trainer or equivalent (preferable)

Contract duration:  2-3 Months (commencing early January 2009)

Remuneration: $500 +GST per day (dependent upon experience), invoiced fortnightly via your ABN to aCE talentNET