Link: http://www.refresher.com/apdjskill.html
Peter de Jager teaches and preaches on the issue of Change Management. That's definitely a 'soft' skill, and as we shall see in the article, a 'superficial' skill set. Sooo... we guess this article will be described by some as 'self serving', so be it, now onto the article...
Over the years Peter has had many a discussion with prospective clients about the usefulness of training, specifically training in the change management skills area. Often in those discussions the client challenges the value of this type of training. The claim is that because you cannot measure the impact of the training, it is a waste of time to make this type of investment. According to the client, "soft skills" are superficial skills and therefore not worth their time.
Is change management training a waste of time?